Freephone: 0800 410 1220

Terms and Conditions

The terms below offer extra rights in addition to your statutory rights which remain unaffected.

1. Returns and Refunds

Click here to return unwanted products. Click the order id, find the product then click go.

Our policy is to take anything back for whatever reason – within 30 days of delivery (or attempted delivery) and a full refund of the purchase price will be made within 14 days of the return subject to the following conditions being met:

1.1    The cost of returning the product(s) will be the responsibility of the Customer.

1.2    Where the items are large or fragile (as determined by us) we reserve the right to nominate a specialist furniture handler for return transit and pass the cost of shipment onto the client. This charge shall not exceed 10% of the item cost or in any case will be capped at £49 per item (UK only). This is to reduce the risk of damage to goods arising from poor handling. This transport charge will be charged each time the client accepts a returns collection date which the client subsequently fails to meet.

1.3    Our online returns facility must be used to obtain a Returns Authorisation Number and this, together with your Customer Id, must be displayed externally on the packaging.

1.4    In all cases for your protection the goods must be adequately packed in the original packaging to prevent damage.

1.5    Where the client has arranged transit the goods must be fully insured.

1.6    Product returns must be delivered to: Returns Dept, homefrenzy Ltd, Unit 10 Evans Business Centre, Albion Way, Leeds LS12 2EJ during our office hours (9.30am-5pm Mon-Fri).

1.7    The goods are received by us in perfect condition, unused and re-marketable.

1.8    The rights under this section may not apply to trade or large volume orders. In such circumstances the purchaser will be made aware of this exclusion prior to the order being accepted.

2. Damaged Goods

Click here to return damaged items. Click the order id, find the product then click go.
If goods are delivered to you in a damaged condition we will refund or replace the products free of charge providing we are notified within 7 days of actual or attempted delivery. Our Customer Service department will be happy to arrange this. Please note that where the customer misses a pre-arranged collection, a transport charge will be applied as charged to us by the  handler to not exceed 10% of the item cost and in any case will be capped at £49 per item (UK only).

3. Faulty Goods and Guarantees

All products sold are guaranteed free from defects in materials and workmanship from 1 year of the delivery date. If you have a claim please email sales@homefrenzy.com.
A repair, replacement or refund can be offered at our discretion.

4.    Prices

4.1    We want to offer the best value around. So let us know if you see any of our products at a lower price elsewhere and we’ll do our best
to be more competitive.

4.2    The price quoted on our website will be charged to your card and is inclusive of delivery and UK value added tax (except non EU orders – see section 13). We reserve the right to make price adjustments if it is discovered that the price is incorrect or to protect us from prices rises for reasons such as a suppliers price increase, new taxes and currency fluctuations. We will endeavour to contact you with details of the correct price and allow the cancellation of the order. If the goods have already been delivered and it becomes apparent that a mistake has occurred, within the legal definition of the law of mistake, we reserve the right to require a settlement of the price difference or to collect the goods and provide a full refund of the purchase price.

4.3   Prices are subject to change without notice.

5.    Delivery & Installation.

5.1    Delivery is currently free to UK mainland.
Please contact sales@homefrenzy.com for international delivery rates.

5.2    Furniture deliveries operate in your postcode on fixed days of the week and will be booked in before attempting delivery. All deliveries are on weekdays, between 8am-5pm. When the delivery team call to confirm the day they are in your area it is normally possible to request that the driver makes a phone call prior to arrival. If a weekday delivery is unsuitable please call or email sales prior to placing your order.
If you accept a delivery date which you subsequently fail to meet, a £49 re-delivery charge will apply.

5.3    Smaller items may be sent with parcel companies who will attempt delivery on a weekday without notice. Failed deliveries will be carded so that the customer has another opportunity to accept delivery. If a third delivery becomes necessary the cost will be charged to the customer as required by the parcel handler.

5.4    We will process your order as quickly as possible however our products are sourced internationally and the quoted delivery times are approximate as delays associated with availability and delivery may be outside our control. Each product may be dispatched individually to prevent delays to the entire order by waiting for remaining products. In the unlikely event that the entire order cannot be fulfilled – any outstanding products will be refunded in full. We will not be responsible for any other losses due to not supplying the goods.

5.5    From the moment a carrier attempts to deliver the goods they are the customer’s responsibility and the customer has to accept the goods when they are ready to be delivered.

5.6 Where the Customer does not comply with our attempts to deliver the goods we may, at our discretion, cancel the entire or part of the order and charge the Customer for storage, shipping and insurance of the goods and make a charge for any shortfall in subsequent sale price.

5.7    We do not offer an installation, unpacking or assembly service. The responsibility of opening boxes or crates lies with the customer. For large and heavy items the customer agrees that they are capable of unpacking, lifting and assembling the item they have ordered. Where this is not the case the customer must engage the services of a professional at their own expense.

5.8    Any delivery surcharges applied are also applied again in the event of a return due to non delivery or a cancellation after the goods have been dispatched.

6.    Payment

6.1    We accept most types of credit card online. If you would prefer to order by telephone please contact sales on the telephone number below.

6.2    Payment will be made before the order will commence.
Should non payment arise any outstanding amount will be charged interest daily at 3% above Barclay Bank PLC base rate.

7.    Security

To prevent fraud your password details and personal information are encrypted before being sent over the internet using industry standard Secure Sockets Layer (SSL). Credit Card companies offer general protection against fraud. Ask your credit card company for details on the level of protection they offer.

8.    Data Protection and Privacy

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. By registering your details on our website you consent to us storing and maintaining that information to process orders and to keep you up to date with our service (this can be switched off). We will not willfully disclose this confidential information without your consent as we are committed to protecting your privacy.
Your details will not be knowingly passed to a third party for their use in promotional purposes. Your details may be passed to a third  party for the purposes of processing orders.
We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
The “Receive Updates” option on your details page can be switched off if you do not wish to receive promotional material from homefrenzy.
We will always give you the chance to refuse any marketing emails from us.

The type of information we will collect about you includes: your name, address, phone number, email address, credit/debit card details. We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by clicking on Details or Orders or by emailing us. If you find any inaccuracies we will delete or correct it promptly.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this
happening although this will prevent certain features from working. The information collected in this way can be used to identify you.

If you have any questions/comments about privacy, please email us.

9.    Receipts

We will dispatch printed confirmation of your order to the delivery address.

10.   Complaints

We want you to be happy with the service we offer. If anything is not to your satisfaction please contact us on the telephone number below or email complaints@homefrenzy.com.
Our complaints handling procedure aims to be:

1.  fair

2.  confidential

3.  effective in resolving the issue

4.  easy to use

5.  speedy

6.  informative

7.  checked – to make sure that it is working well and getting better

In addition, we endeavour to respond to all complaints within 2 working days.

11.    Additional Terms

11.1    These terms and conditions are subject to change without notification.

11.2    No credit facility is offered.

11.3    Title of the goods does not pass to the Customer until payment is received in full.

11.4    No goods are tested or sold as being fit for a specific purpose unless expressly agreed in writing.

11.5    If any condition in this agreement is found invalid or unenforceable it shall be deemed separate to the rest of the agreement and shall not affect the validity or enforceability of the rest of the terms.

11.6    These terms and conditions and agreements herein entered into shall be governed by and construed in accordance with the laws of England and the parties submit any proceedings to the exclusive jurisdiction of the English courts.

12.    Cancellation

12.1    To cancel an Order please use the Order Tracking page and complete the Cancel/Return facility. An email will be dispatched to inform you if the cancellation was successful or not. After placing your order there is a short period of time where you have the ability to cancel items free of charge – usually before the order is sent to the factory (made to order) or shipped (stock items).
Once the order has progressed beyond this point a cancellation charge will apply. This charge shall not exceed 10% of the item cost or in any case will be limited at £49 per item. If it is not possible to prevent your order from being dispatched you can return the product in line with our returns policy.

12.2    We reserve the right to cancel items ordered or an entire order for any reason whatsoever and will refund the full price paid for each cancelled item. In such circumstances we will endeavor to contact you without delay to explain why a cancellation was necessary.

If you have any queries on the above please contact sales@homefrenzy.com

13.    International Orders

13.1    The shopping facilities offered on this site are intended for UK customers only and prices are quoted in UK pounds sterling. Any online ‘purchases’ made by non UK mainland customers are treated as enquiries only until confirmed and subject to different handling costs and terms which will be supplied to the client for acceptance.

13.2    Any out of area delivery surcharges are also applied again in the event of a non delivery, customer return or  cancellation after the goods have been dispatched.
Cancellations before the goods are dispatched are treated as for UK customers.

13.3    Orders shipped outside the European Union are exclusive of sales tax/vat and it is the responsibility of the customer to deal with any customs and taxation requirements.

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Terms and Conditions