Help

Here are some instructions on how to get the most out of homefrenzy.com. Everything is designed to be as straightforward as possible. If there is anything you would like to see improved we would like to hear from you, preferably by emailing feedback@homefrenzy.com.  

Browse Products

Simply click on one of the drop down menus at the top of this page by "Products" or "by Room". A page of products is presented to you and can be navigated by clicking "Next Page" and "Previous Page" or by clicking the page number at the bottom of the page. To see a product in more detail click it's name or picture. To add a product to your "Shopping Basket" click on "Buy" (or click "Options", then "Buy" next to the finish/size that you prefer). See Shopping Basket below to continue.

Registering

To record your details with us click REGISTER above and complete the page of details about yourself. All fields marked with * (an asterisk) are mandatory. Please make sure your password is difficult to guess then click "Save Details" to complete registration process. Any errors or missing data will be indicated to you.

Shopping Basket

This is designed to work in a similar way to a real shopping basket or trolley. Add any item that interests you into your basket to make comparisons and decide which you might like to buy - there's no obligation until you decide to "Purchase" and confirm your card details and delivery address. To change quantities please enter a new quantity and remember to click the "Update Quantities" button. Removing items is easy just click "Remove" and your basket is automatically updated.

Purchasing the contents of your Basket

Check the products and quantities in your basket are what you think they are then click "Purchase". The next page allows a credit card and delivery address to be entered against the order. If a credit card is registered with us it the first two and last four digits are displayed in the drop down box. To register a new card click "Add Card" enter the new details then click OK to return to the Order page with the new card details registered. Selecting or adding your address is the same process. Please review our Terms and Conditions and check the box to confirm that you have read and agree to be bound by the Terms and Conditions. Then enter your password and click the "Process Order" button (once only to avoid duplicate orders) to finalise the purchase. After a few moments confirmation of the order is presented on the "Order Details" page. The status of the order is indicated and this can be reviewed in future by logging in and selecting ORDERS. 

Order Tracking

All Orders are subject to approval, product availability and credit card authorisation. An email will be despatched confirming your order and you may also receive confirmation by post. Most products are made to order and cancellation is only possible for a short period of time before credit card authorisation is granted and the order placed. After this period the customer is obliged to take delivery of the product and is allowed 30 days to return the product as indicated in our terms & conditions.

© 2000-2006 homefrenzy Ltd

Unit 10 Evans Business Centre
Albion Way
Leeds LS12 2EJ
UK

Tel: 0870 7200098
9.30am to 5pm Mon to Fri